Privacy & Policy

ATYAB ALNAFEA PERFUMES (“we”, (“us”, or “our”) operates this website https://www.atyabalnafea.com/. In this section, we inform you of our policy concerning the collection, use and disclosure of your personal data. If you have any question on any of these matters, please contact our customer service.

“The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

Customer Service

ATYAB ALNAFEA PERFUMES TRADING L.L.C

Empire Heights A-09-03,

Dubai, United Arab Emirates

Phone: +971522597458

Email: perfumealnafea@gmail.com

What personal data we collect and why we collect it Comments

When you leave comments on our website, we collect the data shown in the comments form, and your IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After approval of your comment, your profile picture will become visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our website, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Payments

We accept payments through TELR. When processing payments, some of your data will be passed to TELR, including information required to process or support the payment, such as the purchase total and billing information. For more information, please read Telr’s privacy policy.

All credit/debit cards details and personally identifiable information will not be stored, sold, shared, rented, or leased to any third parties.

  • All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  • https://www.atyabalnafea.com will not pass any debit/credit card details to third parties.
  • https://www.atyabalnafea.com takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, http://atyabalnafea.com) cannot guarantee the security of any information that is disclosed online.
  • The https://www.atyabalnafea.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

What we collect and store

While you visit our website, we will track:

  • Products you have viewed: We will use this to, for example, show you products you have recently viewed.
  • Location, IP address and browser type: We will use this for purposes like estimating taxes and shipping.
  • Shipping address: We will ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.

We will also use cookies to keep track of cart contents while you are browsing our website.

When you purchase from us, we will ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We will use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages if you choose to receive them

If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews if you choose to leave them.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

 

What rights you have over your data

If you have an account on our website, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

How we protect your data

Personal data shall be subject to additional safeguards to ensure this data is processed securely. For example, we work hard to ensure data is encrypted when in transit and storage, and access to this data will be strictly limited to a minimum number of individuals and subject to confidentiality commitments.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to any of our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. When possible, encryption is used, both in transit and storage. Access controls within the organisation limit who may access information.

Who on our team has access?

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information, for example, what was purchased, when it was purchased and where it should be sent, and
  • Customer information, for example, your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds, and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you, for example, TELR.